Terms of use

PLACING AN ORDER To order the goods, you must add the desired products to the shopping cart. To place an order, fill in the required data fields and select the appropriate method of product delivery. The amount of the fee that can be paid via the bank link is then displayed on the screen. The agreement enters into force upon receipt of the amount due to the current account of the Online Store. If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice. DELIVERY OF GOODS Shipments generally reach the destination specified by the buyer within 3-7 working days from the entry into force of the sales contract. Deliveries are delivered to the customer by FulFilly OÜ. Delivery prices:
  • Ordering to Omniva, Itella Smartpost and DPD parcel machines – €2.95, free transport from orders of €30
  • Smart and DPD courier services – 5.75€, free transport from orders of 50€
  • Come and pick up the goods yourself for free – Kangru tee 17, Vaela – at: 9:00-16:30. See the location .
Orders placed in the BerryShop E-store will be processed on business days Mon-Fri 9.00-17.00. If the order is submitted on Friday after 14.00, the order will be placed the following Monday. As a rule, all orders are filled within three working days after receipt of payment. If the goods ordered by the Customer are finished by the moment, we will notify the Customer immediately, notify us of the time of arrival of the new goods or return the money if desired. RIGHT OF WITHDRAWAL The customer has the right to withdraw from the contract (cancel the order) within 14 calendar days of receiving the order by contacting customer support – info@berryshop.eu. The customer has the right to withdraw from the contract if the products are unused and undamaged, including in the original packaging. We recommend that the customer deliver all the products he wishes to return to the seller at once and in the original transport packaging. Refunds made by the seller in accordance with these terms and conditions will be made within 7 working days from the date of delivery specified in the order. Refunds will be made to the customer’s current account from which the order was paid. If the customer has withdrawn from the contract and the returned products are in order, the seller will return the cost of the order to the customer with the delivery fee within 7 calendar days of the return of the products by the seller.

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